At Farm & Fin, we’re committed to delivering premium-quality trout products in the best possible condition. Please read our Delivery Policy before placing your order.

Delivery area

We currently deliver to selected areas of Pretoria, including: Arcadia, Ashlea Gardens, Bailey’s Muckleneuk, Brooklyn, Colbyn, Constantia Park, Die Wilgers, Elardus Park, Erasmusrand, Equestria, Faerie Glen, Garsfontein, Groenkloof, Hatfield, Hazelwood, Lynnwood, Lynnwood Glen, Lynnwood Manor, Lynnwood Ridge, Menlo Park, Meyerspark, Monument Park, Moreleta Park, Murrayfield, Nieuw Muckleneuk, Olympus, Pretoria East, Queenswood, Rietondale, Silver Lakes, Sterrewag, The Willows, Waterkloof, Waterkloof Glen, Waterkloof Park, Waterkloof Ridge, Wapadrand and Wilgers.

Suburb	Typical street postal code
Brooklyn	0181
Nieuw Muckleneuk	0181
Waterkloof	0181
Waterkloof Ridge	0181
Waterkloof Glen	0010
Lynnwood	0081
Lynnwood Manor	0081
Lynnwood Glen	0081
Menlo Park	0081
Ashlea Gardens	0081
Hatfield	0083
Arcadia	0007
Groenkloof	0181
Bailey’s Muckleneuk	0181
Monument Park	0181
Erasmusrand	0181
Elardus Park	0181
Constantia Park	0010
Garsfontein	0042
Faerie Glen	0043
Moreleta Park	0044
Olympus	0081
Die Wilgers	0184
Equestria	0184
Wapadrand	0050
Silver Lakes	0054

Delivery schedule

Orders are delivered on Fridays. As we’re still a growing business, we cannot guarantee a specific delivery time. Deliveries may take place at any time during the day, and we kindly ask that someone is available to receive your order.

Packaging & product quality

All products are delivered frozen in insulated packaging to help maintain product quality during transportation. At the door, our driver removes your products from our insulator and hands the product to you in a paper bag.

Our trout is carefully processed and frozen to preserve its freshness, flavour, and quality from our farm to your doorstep.

Receiving your order

Please inspect your order as soon as it is delivered. If you notice any issues, such as:

• Incorrect items
• Missing products
• Damaged packaging
• Products that are not in acceptable condition

Please contact us as soon as possible via WhatsApp on 064 618 6970. We review every concern individually and will work with you to resolve it promptly.

Failed deliveries

If no one is available to receive the delivery at the supplied address, our driver will attempt to contact you using the details provided with your order.

If delivery cannot be completed, we will contact you to arrange the next available delivery option. Additional delivery charges may apply where a second delivery attempt is required.

Returns & refunds

Due to the nature of frozen food products, we are generally unable to accept returns once products have been delivered.

However, if there is a problem with your order, please contact us via WhatsApp on 064 618 6970. Each case will be assessed individually, and where appropriate, we will arrange a suitable resolution.

Delivery delays

While we make every effort to deliver orders on schedule, delays may occasionally occur due to unforeseen circumstances such as weather, traffic, vehicle breakdowns, or other events beyond our reasonable control. Should a significant delay occur, we will communicate with affected customers as soon as reasonably possible.

Contact us

If you have any questions regarding your delivery or your order, please contact us via WhatsApp on 064 618 6970. We’re always happy to help.

Policy updates

Farm & Fin reserves the right to update this Delivery Policy from time to time. Any changes will be published on this page and will apply to future orders.