Orders are delivered on Fridays. As we’re a growing business, deliveries may take place at any time during the day, so we kindly ask that someone is available to receive your order.

We currently deliver within selected Pretoria suburbs. The full list, with postal codes, is on our Delivery Policy page. If your suburb isn’t listed yet, send us a WhatsApp — we’re expanding based on where the demand is.

Frozen, in insulated packaging that maintains quality in transit. At your door our driver takes the products out of the insulator and hands them to you in a paper bag.

Not yet. As a new business we don’t offer live tracking, but our driver will contact you on the number supplied with your order if there’s any issue on the day. Live tracking is on our list as we grow.

Our driver will try to reach you on the contact details provided with your order. If the delivery can’t be completed, we’ll contact you to arrange the next available option — an additional charge may apply for a second attempt.

Yes. Our trout is farmed at Lunsklip Fisheries near Dullstroom and frozen shortly after processing, which preserves freshness, flavour and texture far better than days spent in a cold chain.

Keep it frozen until you’re ready to use it. Once thawed, refrigerate and consume within the recommended time, and don’t re-freeze trout that has fully thawed.

The shelf life printed on each product is the frozen shelf life. Keep products frozen until you need them, then follow the storage instructions on the packaging after thawing.

Most are ready to cook once thawed. Smoked and cured products — such as our ribbons, pepper fillets and roulades — are ready to eat straight from the pack. Every product page includes a serving suggestion with times and temperatures.

If you’ve received the wrong item, your order arrived damaged, or anything else isn’t right, message us on WhatsApp at 064 618 6970. Every query is reviewed individually and we’ll work with you to resolve it quickly.

Because we sell frozen food, returns generally can’t be accepted. If there’s an issue with your order, contact us on WhatsApp and we’ll assess it case by case. Full details are in our Delivery Policy.

Yes. For events, functions or larger quantities, message us on WhatsApp at 064 618 6970 and we’ll put something together for you.

Please do. If there’s a product you’d like to see, or something that would make ordering easier, message us on WhatsApp at 064 618 6970. A lot of what we offer came from customer suggestions.